Frequently Asked Questions
Buying Digital Products
What is Designs & People?
Designs & People is a marketplace for digital designs and custom work. Buyers can purchase ready-made designs for Print-on-Demand (POD) products, while designers can sell their artwork or offer custom design services.
Do I need an account to make a purchase?
✔ Yes, an account is required to access your downloadable files after purchase and track your order history.
How do I contact customer support?
✔ If you need assistance, you can contact our support team here or email support@designsandpeople.com.
How do I buy a design?
1️⃣ Browse designs in the marketplace.
2️⃣ Add to cart & checkout using Stripe or PayPal.
3️⃣ Download instantly from your account after purchase.
Can I use purchased designs for commercial purposes?
✔ Yes! All designs come with a Standard License, which includes commercial use for up to 500 sales. If you need unlimited sales, upgrade to an Extended License.
What formats do the designs come in?
✔ Most designs are available in PNG, SVG, AI, PSD, PDF, or DST (for embroidery).
✔ The format is listed on the product page.
What if I have issues downloading my files?
✔ Go to My Account → Orders and try downloading again.
✔ If you still have trouble, clear your browser cache or try another browser.
✔ If the issue persists, contact support.
Can I return a digital product after purchase?
❌ No. Since digital products are instant downloads, all sales are final. However, if you receive a corrupted or incorrect file, please contact us.
Custom Design Services
How do I hire a designer?
1️⃣ Go to the “Find a Designer” page.
2️⃣ Filter by style & category (e.g., T-shirt designs, logo design).
3️⃣ View designer portfolios and select one.
4️⃣ Send a custom order request to the designer.
How do revisions work in custom orders?
✔ Every custom order includes 2 free revisions.
✔ Additional revisions may require an extra fee, depending on the designer’s policy.
How does payment for custom work work?
✔ Payments for custom projects are processed securely through Designs & People. Funds are held in escrow until the project is completed.
What happens if I don’t like the final design?
✔ If the design meets the agreed-upon scope, refunds are not possible.
✔ If the final design does not match the original request, the platform mediates disputes.
Selling as a Designer
How do I offer custom design services?
✔ Register as a vendor and enable custom orders in your store settings.
✔ Buyers will send custom design requests, which you can accept or decline.
✔ You must follow the standard custom order process – See full guide here.
How do I set prices for custom designs?
✔ Prices depend on your experience as a designer, complexity, time required, and number of revisions included.
✔ Most designers offer tiered pricing based on revisions and licensing.
What if a buyer asks for unlimited revisions?
✔ The standard revision limit is 2 to protect designers from excessive edits.
✔ Additional revisions must be charged separate
How do I get paid for custom projects?
✔ Payments are processed through the platform and released upon project completion.
✔ Funds are held in escrow to ensure buyer satisfaction & designer protection.